Medical Scheme

Administered by Universal Healthcare Administrators

Copyright Universal Healthcare (Pty) Ltd 2010 - 2019

Should you have an emergency or wish to prepare yourself for an emergency, this page has been created to provide you with all the necessary  contact information and pre-authorisation details you need to know in order to be admitted to hospital or transported to and from the hospital


  1. Universal Care Pre-auth contact details: 0860 102 312
  2. Preauthorisation: Hospital pre-authorisation is required 48 hours in advance for all elective procedures and within 24 hours of an emergency admission. A R 1000 co-payment will apply if this is not done. It is preferred that the beneficiary phones for pre-authorisation.
  3. ER24 provide Emergency Medical Services throughout South Africa as well as in Lesotho and Swaziland to all Tiger Brands Medical Scheme members.


What to do in the event of a medical emergency:

  1. Call: 084 124
  2. If someone is calling on your behalf, tell them to call: 084 124
  3. Tell the ER24 operator that you are a Tiger Brands Medical Scheme member - they will prompt you or the caller through all the information they require to get help to you.

Useful tips: