Should you have an emergency or wish to prepare yourself for an emergency, this page
has been created to provide you with all the necessary contact information and pre-authorisation
details you need to know in order to be admitted to hospital or transported to and
from the hospital
Universal Care Pre-auth contact details: 0860 102 312
Preauthorisation: Hospital pre-authorisation is required 48 hours in advance for
all elective procedures and within 24 hours of an emergency admission. A R 1000 co-payment
will apply if this is not done. It is preferred that the beneficiary phones for pre-authorisation.
ER24 provide Emergency Medical Services throughout South Africa as well as in Lesotho and Swaziland to all Tiger Brands
Medical Scheme members.
What to do in the event of a medical emergency:
Call: 084 124
If someone is calling on your behalf, tell them to call: 084 124
Tell the ER24 operator that you are a Tiger Brands Medical Scheme member - they will prompt you or the caller through all the information they require to get help to you.
Teach your family members to call 084 124 in case of an emergency.
In an accident, take note of road names and numbers as this will expedite the emergency response.
Please store 084 124 under “Medical Emergency” on your cell phone.