Contact us
We are here to help. Please feel free to get in touch via the appropriate department, as listed below.
For emergencies call ER 24: 084 124
Emergency admissions after hours
Should there be a need for an emergency admission after hours, please phone 0860 102 312 and leave a clear message with the after hours call answering company detailing your member number and contact details. Your call will be returned the following working day.
Contact a specific department
Hospital pre-authorisation
Prescribed Minimum Benefit (PMB) management
Call: 0860 111 900
Email: [email protected]
HIV/AIDS disease management programme
Call: 0860 111 900
Email: [email protected]
Chronic medicine enquiries
Call: 0860 111 900
Email: [email protected]
Oncology management programme
Administrative enquiries
Universal Healthcare Administrators
Call: 0800 002 636 / 011 208 1010
Email: [email protected]
Fax number: 011 208 1028
Website: www.universal.co.za www.tbms.co.za
Council for Medical Schemes
Reception: 012 431 0500
Complaints contact number: 086 111 3267
Email: [email protected]
Website: www.medicalschemes.com
Complaints fax number: 086 673 2466
General info
Client Services Call Centre: 0800 002 636 | 011 208 1010
Universal House, 15 Tambach Road, Sunninghill Park, Johannesburg
Contact us
Monday – Friday: 07:30 to 19:00
Saturday: 08:00 to 13:00
Closed on Sundays and public holidays
Client Services Call Centre:
0800 002 636 | 011 208 1010